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Privacy Policy

Effective Date: Thursday 11th May 2023

This Privacy Policy describes how Virtualuna (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal data of individuals who visit our website, located at https://virtualuna.co.uk (“Website”). This Privacy Policy is in accordance with the General Data Protection Regulation (GDPR).

  1. Data Controller

Virtualuna acts as the data controller for the personal data collected through the Website.

  1. Personal Data We Collect

We may collect the following categories of personal data when you visit our Website:

  • Contact Information: When you voluntarily provide it to us, we may collect your name, email address, phone number, and any other information you provide in your communications with us.
  • Website Usage Information: We may collect information about how you use our Website, including your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This information is collected using cookies and similar technologies.
  1. How We Use Personal Data

We may use your personal data for the following purposes:

  • To Respond to Your Inquiries: We may use the contact information you provide to respond to your inquiries, requests, or questions.
  • To Improve Our Website: We analyze the Website usage information to improve our Website’s functionality, content, and user experience.
  • To Send Promotional Communications: With your consent, we may send you promotional emails or newsletters about our services, special offers, or other information we think may be of interest to you. You can opt-out of receiving these communications at any time.
  1. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Legitimate Interests: We rely on our legitimate interests to respond to your inquiries and improve our Website. We ensure that our legitimate interests do not override your rights and freedoms.
  • Consent: We will seek your consent before sending any promotional communications.
  1. Sharing Personal Data

We may share your personal data with third parties in the following situations:

  • Service Providers: We may engage third-party service providers who assist us in operating our Website and providing our services. These service providers will have access to your personal data only to perform tasks on our behalf and are obligated to maintain its confidentiality.
  • Legal Obligations: We may disclose your personal data if required to do so by law or in response to valid legal requests from public authorities.
  1. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When we no longer need your personal data, we will securely delete or anonymize it.

  1. Your Rights

Under the GDPR, you have the following rights:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
  • Right to Restriction: You have the right to request the restriction of the processing of your personal data